Legal
Return & Exchange Policy
Health and hygiene rules limit what can be returned once it has left us. This page sets out exactly when a return or exchange is possible, and how to make one.
Eligibility for return
Due to strict health, hygiene and safety regulations governing healthcare products and nutraceuticals, returns or exchanges are only permitted where:
- you received a damaged or defective item;
- you received an incorrect item, differing from your confirmed order; or
- the item is expired upon receipt.
Reporting window
Claims must be submitted within 7 calendar days of receiving your shipment. Email info@provomed.com or WhatsApp +6010-370 9129 with:
- your order number,
- photo or video proof, and
- a description of the defect.
Condition of goods
Returned items must be unopened, unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
Refund processing
Approved returns are refunded by direct bank transfer or store credit within 7 to 14 business days of us receiving and inspecting the returned item.
Change of mind
We cannot accept returns for change of mind, or for items that have been opened or used, because we cannot verify how a health product has been stored once it leaves our control. If you are unsure which product suits you, contact us before ordering and we will help.
Questions about this policy? Email info@provomed.com or WhatsApp +6010-370 9129.